Last updated: June 30, 2026

OLLYSTORE is responsible for this store and website, including all related information, content, features, tools, products, and services, with the purpose of providing you, the customer, with a personalized shopping experience (the “Services”). OLLYSTORE is powered by Shopify technology, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and share your personal information when you visit, use, make a purchase, or engage in any other transaction through the Services, or when you otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and sharing of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and shared as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies or can reasonably be associated with you or another individual. Personal information does not include information collected anonymously or that has been de-identified so that it cannot identify or reasonably be linked to you. Depending on how you interact with the Services, where you reside, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from such information:

• Contact information including your name, address, billing address, shipping address, phone number, and email address.

• Financial information including credit card numbers, debit card numbers, financial account information, payment card details, bank account information, transaction details, payment methods, receipts, and other payment-related information.

• Account information including your username, password, security questions, preferences, and settings.

• Transaction information including the items you view, add to cart, add to wishlist, purchase, return, exchange, or cancel, as well as your past transactions.

• Communications with us including the information you provide when communicating with us, such as through customer support inquiries.

• Device information including information about your device, browser, network connection, IP address, and other unique identifiers.

• Usage information including information about your interaction with the Services, such as how and when you access or navigate them.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide your personal information.

• Automatically through the Services including from your device when you use our products or services or visit our websites, and through cookies or similar technologies.

• From our service providers including when we engage them to support certain technologies and when they collect or process your personal information on our behalf.

• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

• To provide, personalize, and improve the Services. We use your personal information to provide Services to you, including fulfilling our contract with you, processing your payments and orders, remembering your preferences and interests, sending account-related notifications, processing purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging shipping, facilitating returns and exchanges, enabling you to post reviews, and providing a personalized shopping experience, such as recommending products related to your purchases. This may include using your personal information to customize and improve the Services.

• Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending promotional, advertising, and marketing communications via email, text message, or postal mail, as well as displaying online advertisements for products or services on our Services and other websites, including based on products you have purchased, added to your cart, or other activities carried out on the Services.

• Security and fraud prevention. We use your personal information to authenticate your account, ensure a secure shopping and payment experience, detect, investigate, or take action regarding potentially fraudulent, illegal, unsafe, or malicious activities, protect public safety, and maintain the security of our Services. If you choose to use the Services and create an account, you are responsible for keeping your account credentials secure. For your safety, avoid sharing your username, password, or any login information with others.

• Communications with you. We use your personal information to provide customer support, respond to your requests, deliver efficient services, and maintain our business relationship with you.

• Legal reasons. We use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement or government authorities, to investigate or participate in civil litigation, potential or actual legal disputes, or to enforce or investigate potential violations of our terms or policies.

How We Share Your Personal Information

Under certain circumstances, we may share your personal information with third parties for legitimate purposes, as described in this Privacy Policy. These circumstances include:

• With Shopify, manufacturers, and other partners who provide services on our behalf (such as IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping).

• With business and marketing partners to provide marketing and advertising services to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on your location, you may have the right to ask us not to share your information for personalized advertising and marketing based on your online activity across different websites and merchants. You can opt out here: https://ollystore.com/pages/data-sharing-opt-out

• When you authorize, request, or consent to sharing certain information with third parties, for example for product delivery or when using social media widgets or login integrations.

• With our affiliates or other companies within our corporate group.

• In connection with business transactions such as mergers or bankruptcies, to comply with applicable legal obligations (including subpoenas, search warrants, and similar requests), to enforce applicable terms or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information regarding your access to and use of the Services in order to provide and improve the Services for you. Information you submit through the Services will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than your country of residence, in order to provide and improve the Services.

In addition, to help protect, grow, and improve our business, we use certain enhanced Shopify features that incorporate data and information obtained from your interactions with our store, other merchants, and Shopify itself. To provide these enhanced features, Shopify may use personal information collected about your interactions with our store, other merchants, and Shopify. In such cases, Shopify is responsible for processing this personal information, including responding to your requests regarding the exercise of your rights related to the use of such information for these purposes.

To learn more about how Shopify uses your personal information and the rights you may have, visit Shopify’s Consumer Privacy Policy: https://www.shopify.com/legal/privacy/app-users

Depending on your location, you may also exercise certain rights regarding your personal information here: https://privacy.shopify.com/en

Third-Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties. If you access links to websites that are not affiliated with or controlled by us, we recommend reviewing the privacy, security, and terms and conditions policies of those third parties. We do not guarantee and are not responsible for the privacy or security practices of such websites, including the accuracy, completeness, or reliability of the information they provide.

Information you share in public or semi-public areas, including on third-party social media platforms, may also be visible to other users of the Services and/or those platforms without limitation as to its use by us or third parties. The inclusion of such links does not imply endorsement of the content or operators of those platforms unless expressly stated within the Services.

Children’s Information

The Services are not intended for use by children, and we do not knowingly collect personal information from minors as defined by applicable law in your jurisdiction. If you are a parent or legal guardian of a child who has provided us with personal information, you may contact us using the information below to request deletion of such data.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as defined under applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Although we implement appropriate security measures to protect your personal information, no system is completely secure. Therefore, we cannot guarantee “absolute security.” In addition, data transmitted to us may not be secure during transmission. For this reason, we recommend that you avoid sending sensitive or confidential information through unsecured channels.

The period for which we retain your personal information may vary depending on factors such as the need to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable agreements and policies.

Your Rights and Choices

Depending on your location, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute and may apply only in certain circumstances, and in some cases Shopify may decline your request as permitted by law.

• Right of access/knowledge. You may have the right to request access to the personal information we hold about you.

• Right to deletion. You may have the right to request that we delete the personal information we hold about you.

• Right to correction. You may have the right to request correction of inaccurate personal information we maintain about you.

• Right to portability. You may have the right to receive a copy of your personal information and request that it be transferred to a third party under certain circumstances and subject to certain exceptions.

• Right to opt out of sale or sharing for targeted advertising. Depending on your location, you may have the right to opt out of the “sale” or “sharing” of your personal information and to object to the use of your information for “targeted advertising” purposes as defined by applicable privacy laws. You can opt out here: https://ollystore.com/pages/data-sharing-opt-out

If you access our website with the “Global Privacy Control” preference signal enabled in your browser, and depending on your location, we will automatically treat this as an opt-out request for the device and browser used to access the site. If we can associate the device with a Shopify account, we will apply the request to the account as well. To learn more about Global Privacy Control, visit https://globalprivacycontrol.org/. Aside from Global Privacy Control, we currently do not recognize other “Do Not Track” signals sent by your browser or device.

• Managing communication preferences. We may send you promotional emails, and you can opt out at any time using the unsubscribe link included in those emails. Even if you opt out of promotional communications, we may still send you non-promotional messages, such as account or order notifications.

If You Reside in the United Kingdom or the European Economic Area

In addition to the rights listed above, you may have additional rights under local laws, which may vary by country and are subject to certain exceptions and limitations.

• Right to object or restrict processing: You may have the right to request that we stop or limit the use of your personal information for certain purposes.

• Withdrawal of consent: Where the use of your personal information is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

You may exercise any of these rights directly through the Services where available, or by contacting us using the information below. To learn more about how Shopify uses your personal information and your related rights, including those concerning Shopify’s own processing activities, visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request, as permitted or required by applicable law. Under applicable laws, you may designate an authorized agent to make requests on your behalf. Before accepting such requests, we may require proof that the agent has authority to act on your behalf and may also require you to verify your identity directly with us. We will respond within the timeframe required by applicable law.

Complaints

If you have complaints regarding how we process your personal information, please contact us using the information below. Depending on your location, you may have the right to appeal our decision by contacting us again through the same channels or by lodging a complaint with your local data protection authority. For the EEA, a list of supervisory authorities is available here: https://edpb.europa.eu/about-edpb/about-edpb/members

International Transfers

Your personal information may be transferred to, stored, and processed outside the country in which you reside.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will use recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent contracts issued by the relevant UK authority, unless the transfer is made to a country deemed to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last updated” date, and provide notice as required by applicable law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact us by phone or email at ollystore908@gmail.com, or by mail at OLLYSTORE, Stambourne House, London SW8, United Kingdom.

For the purposes of applicable data protection laws, we are the controllers of your personal information.